Privacy policy

The Umbrella Counselling website is owned by Umbrella Counselling, which is the data controller of your personal data.

We have adopted this Privacy policy, which determines how we are processing the information collected by Umbrella Counselling , which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy policy before using Umbrella Counselling website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Umbrella Counselling website , we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with the site. We refer to this automatically collected information as “Device Information.” Moreover, we might collect personal data you provide to us (including but not limited to Name, Surname, Address, payment information) during your usage of the site.

Why do we process your data?

Our top priority is customer data security, and, as such, we process only minimal user data, only as much as is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive communications from us, or provide other details by filling a form, you may provide personal data to us, such as but not limited to, your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. Users who are uncertain about what information is collected are welcome to contact us via info@umbrellacounselling.com.au.

Your rights:

If you are an Australian resident, your rights are defined in line with the Australian Privacy Principles. details of which are available here.

If you are a European resident, your rights are defined in line with GDPR, details of which are available here.

If you are resident in other regions than those described in this document, you may use our website and purchase offered products, however we do not claim to be  compliant with privacy and security regulations in your locale and as such do not assume any liability in these cases.

If you would like to exercise rights in accordance to relevant principles, please contact us through the contact information below.

Additionally, we note that we are processing your information only in order to fulfill contracts we might have with you (for example, if you make an appointment through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of your residential territory.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We and our vendors secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@umbrellacounselling.com.au.